Term of Use

Product photos shown on the Website are as much accurate as possible. However, they may not be identical to the actual products in terms of color and/or size depending on computer monitor settings.

The Website does not feature all Huong Jewellery merchandise. At Huongjewellery.vn, our commitment is to offer convinience, service and product availability online at competitive prices. We also offer merchandise at promotional prices.

Customers are responsible for any actions that occur while using Huong Jewellery account. Keep your username/password secure and do not allow anyone else to use it to log in on the website. Huong Jewellery is not responsible for any loss that results from the unauthorised use of the account with or without your permission.

Shipping & Delivery

Huong’s Jewellery  always ship the order via insured Fedex, Ups with a delivery confirmation number, in  a secure packaging which means in the original packaging, a padded envelope or a small box with bubble wrap.

Estimated delivery time :

Most orders will be shipped from our office within 24 hours of payment received and cleared. Delivery time of:  ( business day)

— Hà nội : from 1 to 2 days

— Domestic  order : from 3-7 days

— International orders : 3-10 days

International buyers are fully responsible for any additional fees imposed by customs, including any tariffs and duties.

Note: We don’t use the word ‘jewelry’ on the external packaging!

Packing

Box : All jewelry products we sell are carefully packed with natural craft cream lid with printed Huong’s Jewellery ribbon  & brown bottom jewelry boxes,  with a logo & website  of Huong’s Jewellery inside the lid.  Two  exchangable faces black & white lining which match every type of jewelry.

Payment Methods

Paypal

Pay via PayPal; you can pay with your credit card if you don’t have a PayPal account.

Please see the guideline detail here.

Direct Bank Transfer (BACS)

Make your payment directly into our bank account. Please use your Order ID (Ex: Order #22397) as the payment reference. Your order won’t be shipped until the funds have cleared in our account. Here is our bank account detail:

  • Account Name: Ngo Thi Thu Huong (First name: Huong / Lastname: Ngo)
  • Account Number: 66259298366
  • Bank Name: Standard Chartered Bank (Vietnam) Ltd
  • Bank Branch: Le Dai Hanh, Hanoi

 

Your payment reference should like: Order ID + your phonenumber (or) email.

After payment please send mail to sales@huongjewellery.vn to complete your order.

Return & Exchange

We are very confident that our fine jewelry will meet  your expectations, as your satisfaction is our utmost priority and goal.

We do not accept returns and exchanges. In the event your package is damaged during shipping, let us know right away so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.

In case the products ‘s fault are from the producer – Huong’s Jewellerry,  you may return or exchange your item within 30 days from the date of purchase.

If you just have to return, your items need to arrive at our offices and be in the condition you received it in secure packaging means in the original packaging, a padded envelope or a small box with bubble wrap. And we will pay for the shipping.

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